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Cancellation Policy

All cancellations must be made in writing (email is fine). Cancellation cut-offs are measured from 3:00pm (check-in time) on your arrival day.
 

  • More than 22 days before check-in: Full refund (minus any non-refundable payment processing fees, if applicable).

  • 8 to 21 days before check-in: 50% of the total booking cost is refundable (minus any non-refundable payment processing fees, if applicable).

  • 7 days or less before check-in: No refund.

  • No-shows / early departure: No refund.
     

If Hidden Springs must cancel, you will receive a full refund. If an act of God, adverse weather, or another event outside reasonable control makes the property unsafe or inaccessible, we will offer alternative dates (by agreement) or a refund for any nights we cannot provide.

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For full details, see our Terms & Conditions.

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