Privacy Policy

1) What personal information we collect
We may collect the following information when you use our website or contact/book with us:

• Identity & contact details: name, email address, phone number, billing address (if provided).

• Booking details: stay dates, number of guests, special requests, messages you send us.

• Payment information: payments are processed via third-party payment providers. We do not intentionally store full card details on our systems.

• Communications: emails/messages you send to us and our responses.

• Website usage data: device information, browser type, IP address, approximate location (from IP), pages viewed, and referring/exit pages (via cookies or similar technologies).
   

2) How we collect information
We collect information when you:

• submit a form or enquiry,

• make a direct booking and payment,

• email or message us,

• browse the website (via cookies and analytics tools).
   

3) How we use your information
We use personal information to:

• process and manage bookings and payments,

• communicate with you about your booking or enquiry,

• provide support and respond to requests,

• improve our website, services, and guest experience,

• help keep our website secure and prevent fraud or misuse,

• meet legal and accounting obligations.
   

4) Who we share information with
We only share personal information when necessary, including with:

• service providers who help operate our business (for example website hosting, booking and payment processing, email services, analytics, IT support),

• professional advisers (e.g., accountants) where needed,

• government agencies or law enforcement where required or permitted by law.

We do not sell your personal information.

5) Overseas storage
Some of our service providers may store or process information on servers located outside New Zealand. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

6) Cookies and analytics
We may use cookies and similar technologies to:

• make the website function properly,

• understand how visitors use the website,

• improve performance and content.

You can usually disable cookies through your browser settings. If you disable cookies, parts of the website may not work as intended.

7) How we protect your information
We take reasonable security measures to protect personal information from loss, unauthorised access, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.

8) How long we keep your information
We keep personal information only as long as necessary for the purposes described in this policy, including to meet legal, tax, and business requirements.

9) Your rights (access and correction)
You can request access to, or correction of, personal information we hold about you. If you believe we have mishandled your information, you can contact us to raise a concern. You may also complain to the New Zealand privacy regulator (the Office of the Privacy Commissioner).

10) Marketing communications
If we send you marketing messages, you can opt out at any time using the unsubscribe option provided (where applicable) or by contacting us.

11) Contact us
For privacy questions or requests, contact:
Email:hello@kingtide.nz

12) Changes to this policy
We may update this Privacy Policy from time to time by publishing the updated version on our website. The “Last updated” date will show when changes were made.